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Terms & Conditions

Introduction

Welcome to Elephant Emporium Online Store www.elephantemporium.com.

By getting access to this site, you confirm your understanding of the Terms and Conditions. If you do not accept or agree to these Terms and Conditions of use, you shall not be able to use this website. The site reserves the right to change, modify, add, or remove some portions of these Terms and Conditions of use at any time. Changes will be effective when such regulations on the site are changed and posted with no other prior notices provided. Please check these Terms and Conditions of use regularly for information updates. If you use the site after the change of these Terms and Conditions of use, it means you accepted those changes.

Use of the Site

The content provided on this site is only for informational purposes.

Some services and features related to the registration or subscription for further information may appear on the site. Should you choose to register or subscribe for such services or related features; you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such a password or an account. Furthermore, you must notify us of any unauthorized use of your password or account. The site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section

Order Acceptance & Pricing

The site reserves the right to refuse or cancel any order for any reason at any time. You may be asked to provide additional verification or information, including but not limited to phone number and address before we accept the order.

We try, strive or are determined to provide the most accurate pricing information on the site to our users; however, errors may still occur, such as in case when the price of an item is not displayed correctly on the site. So, we reserve the right to refuse or cancel any order. In the event that an item is mis-priced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or bank account charged.

Trademarks & Copyrights

All intellectual property rights, whether registered or unregistered, content on the site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the site also are protected by copyright as a collective work under Thailand copyright laws and international conventions. All rights are reserved.

Enforced Law

These Terms and Conditions shall be interpreted and governed by the laws in force in Thailand.

Termination

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this agreement, you shall immediately cease all access to and use of the site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including but not limited to payment obligations) of the parties arising before the date of termination. You furthermore agree that the site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the site or with any terms, conditions, rules, policies, guidelines, or practices of Elephant Emporium Thailand, in operating the site, your sole and exclusive remedy is to discontinue using the site.

Elephant Emporium’s Privacy Policy

We take our customer’s privacy seriously and we will only collect, record, hold, store, disclose, transfer and use your personal information as outlined below.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as; we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit Elephant Emporium Online Store (as defined in the Terms of Use) and browse without having to provide personal details. During your visit to Elephant Emporium Online Store you remain anonymous and at no time can we identify you unless you have an account in the Elephant Emporium Online Store and log on with your user name and password.

If you have any comments, suggestions or complaints, you may contact us (and our Data Protection Officer) by e-mail at sales@elephantemporium.com.

Collection of Personal Information

When you create a Elephant Emporium Online Store account, or otherwise provide us with your personal information through the Elephant Emporium Online Store, the personal information we collect may include your:

  • Name
  • Delivery Address
  • Billing Address
  • Email Address
  • Contact Number
  • Gender

You must only submit to us information which is accurate, complete and not misleading, and you must keep it up to date and inform us of changes (more information below). We reserve the right to request for documentation to verify the information provided by you.

We will only be able to collect your personal information if you voluntarily submit the information to us. If you choose not to submit your personal information to us or subsequently withdraw your consent to our use of your personal information, we may not be able to provide you with our services. You may access and update your personal information submitted to us at any time as described below.

If you provide personal information of any third party to us, we assume that you have obtained the required consent from the relevant third party to share and transfer his/her personal information to us.

Use and Disclosure of Personal Information

The personal information we collect from you will be used, or shared with third parties (including related companies, third party service providers, and third party sellers), for some or all of the following purposes:

  • To facilitate your use of the Services (as defined in the Terms of Use) and/or access to the Elephant Emporium Online Store;
  • To process orders you submit through the Elephant Emporium Online Store.
  • Payments that you make through the Elephant Emporium Online Store for products, will be processed by our agent PAYPAL;
  • To deliver the products you have purchased through the Elephant Emporium Online Store. We may pass your personal information on to a third party in order to make delivery of the product to you (for example to our courier or supplier;
  • To update you on the delivery of the products, and for customer support purposes;
  • To compare information, and verify with third parties in order to ensure that the information is accurate;
  • Further, we will use the information you provide to administer your account (if any) with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from the Elephant Emporium Online Store; improve the layout and/or content of the pages of the Elephant Emporium Online Store and customise them for users; identify visitors on the Elephant Emporium Online Store; carry out research on our users’ demographics and behaviour; provide you with information we think you may find useful or which you have requested from us, including information about our or third party sellers’ products and services;
  • When you register an account with Elephant Emporium Online Store or otherwise provide us with your personal information through the Elephant Emporium Online Store, We may use your contact information to send newsletters from us from time to time. You can unsubscribe from receiving such communications at any time by using the unsubscribe function within the electronic marketing material or by logging into Elephant Emporium Online Store user account area and unchecking the Receive Newsletter box ; and
  • In exceptional circumstances Elephant Emporium may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, for law enforcement purposes, or for fulfillment of legal and regulatory requirements and requests.;

Elephant Emporium may share your personal information with third parties and our affiliates for the above mentioned purposes, specifically, completing a transaction with you, managing your account and our relationship with you, marketing and fulfilling any legal or regulatory requirements and requests as deemed necessary by Elephant Emporium. In sharing your personal information with them, we endeavor to ensure that the third parties and our affiliates keep your personal information secure from unauthorised access, collection, use, disclosure, or similar risks and retain your personal information only for as long as they need your personal information to achieve the above mentioned purposes.

Elephant Emporium does not engage into the business of selling customers’ personal information to third parties.

Withdrawal of Consent

You may communicate your objection to our continual use and/or disclosure of your personal information for any of the purposes and in the manner as stated above at any time by contacting us at sales@elephantemporium.com. Please note that if you communicate your objection to our use and/or disclosure of your personal information for the purposes and in the manner as stated above, depending on the nature of your objection, we may not be in a position to continue to provide our products or services to you or perform on any contract we have with you. Our legal rights and remedies are expressly reserved in such event

Updating Your Personal Information

You can update your personal information anytime by accessing your account on the Elephant Emporium Online Store.

We take steps to share the updates to your personal information with third parties and our affiliates with whom we have shared your personal information if your personal information is still necessary for the above stated purposes.

Accessing Your Personal Information

If you have an account with Elephant Emporium Online Store, you may access details of your order by logging into your account on the Elephant Emporium Online Store. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details and newsletter subscription to which you may have subscribed. You undertake to treat your Elephant Emporium Online Storeusername, password and order details confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of your Elephant Emporium Online Store username, password or order details, except as stated in the Terms of Use.

Security of Your Personal Information

Elephant Emporium Online Store ensures that all information collected will be safely and securely stored. We protect your personal information by:

  • Restricting access to personal information
  • Maintaining technology products to prevent un-authorized computer access
  • Securely destroying your personal information when it is no longer needed for any legal or business purpose

If you believe that your privacy has been breached by Elephant Emporium, please contact us immediately at admin@elephantemporium.com

Your password is the key to your account. Please use unique numbers, letters and special characters, and do not share your Elephant Emporium Online Store password to anyone. If you do share your password with others, you will be responsible for all actions taken in the name of your account and the consequences. If you lose control of your password, you may lose substantial control over your personal information and other information submitted to Elephant Emporium. You could also be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately contact us and change your password. You are reminded to log off of your account and close the browser when finished using a shared computer.by children. If you are under 20 years old, you may use our website only with the involvement of a parent or guardian.

Collection of Computer Data

Elephant Emporium Online Store or our authorized service providers may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster, safer and personalized experience when you use the Services and/or access the Elephant Emporium Online Store.

When you visit Elephant Emporium Online Store, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

  • Your computer's IP address
  • Browser type
  • Webpage you were visiting before you came to Elephant Emporium Online Store
  • The pages within the Elephant Emporium Online Storewhich you visit
  • The time spent on those pages, items and information searched for in the Elephant Emporium Online Store, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve the Elephant Emporium Online Store and the services and products we provide.

Cookies are small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. They allow us to recognize a particular device or browser and help us to personalize the content to match your preferred interests more quickly, and to make our Elephant Emporium Online Store more convenient and useful to you.

Web beacons are small graphic images that may be included on our Elephant Emporium Online Store. They allow us to count users who have viewed these pages so that we can better understand your preference and interests.

No Spam, Spyware, or Virus

Spam, spyware or virus is not allowed on Elephant Emporium Online Store. Please set and maintain your communication preferences so that we send communications to you as you prefer. You are not licensed or otherwise allowed to add other users (even a user who has purchased an item from you) to your mailing list (email or physical mail) without their express consent. You should not send any messages, which contain spam, spyware or virus via the Elephant Emporium Online Store. If you would like to report any suspicious messages, please contact us at our email address below.

Changes to the Privacy Policy

Elephant Emporium shall regularly review the sufficiency of this Privacy Policy. We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on the Elephant Emporium Online Store.

Elephant Emporium’s Rights

You acknowledge and agree that elephant emporium has the right to disclose your personal information to any legal, regulatory, governmental, tax, law enforcement or other authorities or the relevant right owners, if elephant emporium has reasonable grounds to believe that disclosure of your personal information is necessary for the purpose of meeting any obligations, requirements or arrangements, whether voluntary or mandatory, as a result of cooperating with an order, an investigation and/or a request of any nature by such parties. To the extent permissible by applicable law, you agree not to take any action and/or waive your rights to take any action against elephant emporium for the disclosure of your personal information in these circumstances.

Contacting Elephant Emporium

If you wish to withdraw your consent to our use of your personal information, request access and/or correction of your personal information, have any queries, comments or concerns, or require any help on technical or cookie-related matters, please feel free to contact us at sales@elephantemporium.com.

Colours

Products listed in the Elephant Emporium Online Store, are advertised using images taken at time of making the advertisement. Some products’ colour may vary from the colour shown in the Elephant Emporium Online Store and Elephant Emporium will try to provide a product that meets the same colour that was selected by the customer at point of sale.

Sizes

Each product is listed in the Elephant Emporium Online Store showing either a garment size or a dimension. Elephant Emporium will endeavor to supply the same size product as advertised but reserve the right to vary the measurement dependent on the manufacturers production of the ‘same size’ item.

Exchange / Return

Elephant Emporium Online Store will try to ensure the product(s) shipped to the customer were the items ordered by the customer. If customers receive products different to those ordered, Elephant Emporium requires customers to email admin@elephantemporium.com immediately.

If products are received are damaged, Elephant Emporium require customers to email admin@elephantemporium.com immediately.

Elephant Emporium, do not have a refund policy but will try to satisfy customer requirements.

Shipment

Elephant Emporium Online Store offers shipping from Thailand to any destination worldwide using a variety of services provided by Thailand Post.

In general terms the options of services used are either fast vs slow or cheapest (including appropriate packaging) vs more expensive.

Customs

Any charges arising at point of entry into the customers country of delivery are payable by the customer.

Payment

Elephant Emporium Online Store uses PAYPAL to process all payments for all purchases. Customers do not need a PAYPAL account to use the transaction facility to process payment using major credit cards.

If customers do have a PAYPAL account, they can make payment for products using their PAYPAL balance.